Terms and conditions

1. Who these terms are between

These terms govern the supply of IPTV subscriptions by Ovelo TV ("we", "us") to you, the subscriber ("you"). By placing an order you agree to them. If you do not agree to them, please do not place an order.

We are an independent reseller. We are not the official website of, and are not affiliated with, endorsed by or connected to any company trading under the Ovelo or Ovelo TV name.

2. What we supply

We supply an IPTV subscription: access credentials that enable a compatible third-party IPTV player application to receive streams over your internet connection, for the period you have paid for.

We also supply setup guidance and support through WhatsApp.

3. What we do not supply

This section matters, and it is deliberately specific.

• We do not supply hardware. No box, stick or television is provided. You watch on equipment you already own or buy separately.
• We do not supply the player application. IPTV players are third-party software installed from your device's own app store. Where a player charges its own fee, that payment is to its developer, not to us.
• We do not supply your internet connection, and we cannot be responsible for its speed, stability or availability, or for any cellular data charges you incur.
• We do not guarantee that any specific channel, program, event, film or platform is or will remain available. Content availability changes and is outside our control. We make no representation that the content of any particular broadcaster, studio, league or streaming platform is included, and we do not claim to be licensed or authorized by any of them.
• We do not provide legal advice. See our page on IPTV and US law.

4. Ordering and payment

Orders are placed by sending us a message on WhatsApp, normally using the order builder on our checkout page. Sending an order message is not itself a purchase and does not charge you anything.

We will confirm the price and the payment options available. A subscription begins once payment is confirmed and we have issued your credentials. Prices displayed on this website are in US dollars and are indicative; the price confirmed to you on WhatsApp at the time of ordering is the price that applies. Any sales or use tax that applies where you live is your responsibility unless we tell you otherwise.

5. Subscription period and renewal

A subscription runs for the period purchased and then ends. There is no automatic renewal, no rolling contract and no stored payment method. If you wish to continue, you must place a new order.

6. Simultaneous connections

Each plan includes a stated number of simultaneous connections. You may configure your credentials on more devices than that, but only the stated number may stream at the same time. Attempting to exceed it may result in streams failing to start.

7. Your responsibilities

• Keep your credentials private. They are issued to you for your own household. Sharing or reselling them is a breach of these terms and may result in the subscription being terminated without refund.
• Provide a suitable connection and device. Our service depends on both, and neither is within our control.
• Comply with the law. You are responsible for making sure that your use of any service, including this one, complies with federal law and the law of the state and city where you live. We do not tell you that any particular use is lawful, and nothing on this website should be read that way.
• Be an adult. You must be old enough to enter into a contract where you live.
• Give accurate information. Particularly the device you intend to use, so we can recommend the correct player.

8. Support

Support is provided exclusively through WhatsApp on +1 672 896 2871. We aim to respond promptly during US daytime hours but do not guarantee a specific response time. We do not operate a telephone helpline, an email helpdesk or a contact form, and that number is the only one we use.

9. Service availability

We aim to provide a continuous service but do not guarantee uninterrupted availability. Interruptions may occur due to maintenance, technical faults, the acts of third parties, or circumstances beyond our reasonable control. We will make reasonable efforts to resolve interruptions promptly.

Interruptions caused by your own internet connection, your home network, your device or third-party player software are not within our control and are not a failure of our service.

10. Suspension and termination

We may suspend or terminate a subscription without refund where credentials have been shared or resold, where the service is used in a way that damages or disrupts it, or where these terms are otherwise materially breached.

You may stop using the service at any time. Refund entitlement is governed by our refund policy.

11. Liability

Our total liability arising out of or in connection with a subscription is limited to the amount you paid for that subscription. We are not liable for indirect, incidental or consequential loss, or for loss arising from your internet connection, your equipment or third-party software.

Nothing in these terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by our negligence and liability for fraud or fraudulent misrepresentation. Nothing in these terms takes away any right you have as a consumer under the law of your own state; where a provision of these terms conflicts with such a right, that right prevails and the rest of these terms continue to apply.

12. Intellectual property

The content of this website, including its text, layout and original illustrations, belongs to us. You may read and print pages for your own use. You may not republish our content elsewhere without permission.

Third-party names and trademarks referred to on this website belong to their respective owners and are used for identification and compatibility purposes only. We are not affiliated with, endorsed by or connected to any device manufacturer, broadcaster, studio, sports league or streaming platform.

13. Changes to these terms

We may update these terms. The date at the top of this page shows when they were last changed. The terms in force when you placed your order are those that apply to that subscription.

14. Governing law and venue

These terms are governed by, and any dispute will be heard in, the law and the courts applicable to the place where we operate, to the extent the law allows. As set out in section 11, this does not take away any right or remedy that the law of your own state gives you as a consumer, including the right to bring a claim locally where your state's law provides for it.

How to contact us about this policy

WhatsApp is our only contact channel. Message +1 672 896 2871 and tell us what you need. We do not operate an email address, a telephone line or a contact form, so this is the route for every inquiry including those about your data and your rights.